We have collected some FAQs to answer your questions, if you still have questions, feel free to shoot us a direct e-mail at service@ducarebeauty.com

Pro tip: e-mail us during the work week - you'll have a better chance of hearing from us within 24 hours!


  • When will my order ship?

  • How can I find the status of my order?

  • Which payment methods do you accept?

  • How can I place an order on your website?

  • How do I apply a promo code?

  • Does the price include sales tax?

  •  Can I cancel my order?


  • Are DUcare Beauty products cruelty-free?

  • Are DUcare products vegan-friendly?

  • What is FSC?

  • Are all ducare products designed in-house?


  • Do you offer free shipping?

  • How long will it take for delivery?
  • Can you ship to my country?