FAQs
We have collected some FAQs to answer your questions, if you still have questions, feel free to shoot us a direct e-mail at service@ducarebeauty.com
Pro tip: e-mail us during the work week - you'll have a better chance of hearing from us within 24 hours!
ORDER
ORDER
When will my order ship?
Normally, all items will be shipped within 48 hours, Delivery Time= Processing time+Shipping Time.
We do not support split shipments at the moment.
For shipping details, please check the Shipping page.
Please feel free to contact us if you have further requests.
How can I find the status of my order?
After the order ships out, you will receive a shipment email with the tracking number provided.
1.You can track your order status via Track Order Details.
2.If you fail to receive the email or you get the wrong tracking number, please contact our email service@ducarebeauty.com, we will get back to you within 48 business hours generally.
Which payment methods do you accept?
We accept major credit/debit cards, PayPal, Google Pay & Apple Pay.
How can I place an order on your website?
Follow these simple steps to place your order on our website:
1. Register an account with us on our website with your email address or check out without a account. Note that there are two sets of text boxes on the page and the second set is used for registration:
If you already have an account with us, please log in directly and skip Step 1 & Step 2.
2.Then a page will be popped up, please click the “START SHOPPING” button. You can pick your favorite goods from our store then.
3.Go to the product page of the item you were interested in. On the right side of the product page, you should see a button that reads “Add to cart”, along with the sub-items, age, colors, and price/discount of that particular product.
4. Pick out the desired brushes and choose the correct number of each of the sub-items in the product, check the price to see if this is within your budget. This is what you will be paying at the checkout, then click on the “Add to cart” button.
5. Confirm Product Addition to Basket
Now the correct item should appear in your shopping basket/cart on the right of your screen. You can close the page to return to the product page, or on “View Cart and Checkout” to proceed to review your orders.
6. Once you are finished shopping and wish to pay for the merchandise you have picked up in your basket, you can click on “View Cart and Checkout”. You can now review your order.
7. There are a few things you can do on this page:
A. REMOVE ITEMS
If you have changed your mind on some of the items and wish to remove them from the basket, you can do so by clicking on the “remove” link on the right side as shown in the picture in the previous step.
B. USE COUPON CODE
If you have received a coupon code from us in our newsletter, you can put them in the box that says “Coupon Code” and click on the “APPLY” button to apply your code to your purchase.(you can only use one at a time)
C. Adjust Qty
If you prefer to add or delete the quantities of the items you buy, please click the button that reads "+" or "-".
If there are no other problems and you would like to continue on with payment, click on the “Proceed to checkout” button; the “Paypal checkout” button, or “Pay by CREDIT” button to proceed to payment!
8.On the next page of checkout, you will be able to make sure if the shipping and billing addresses you provided when you registered your account are the ones you wish to use for this particular purchase. You will also be able to check the items in the order, and the total cost of the purchase. Also, if you have something special for the items you ordered, please leave us the message on "Comment" blank. After making sure everything is in order, you can now click on the “Place the order” button to continue.
How do I apply a promo code?
Promo codes can be applied to your order during checkout, in the Order Summary section. Codes will not apply to discounted items, some collaboration items. Promo codes have expiration dates. If you have two valid codes you want to use, you'll need to pick a fave—you can only use one at a time.
Does the price include sales tax?
VAT and duty are not added to the sales price. You should pay VAT and duty by yourself according to local policies published by local governments.
Tax is estimated at the time an order is placed and a final calculation of the actual sales tax will be reflected on your order confirmation email.
PLEASE NOTE: during high-traffic events we may use an alternate service to calculate sales tax. If you would like to understand more about the tax you were charged, contact us.
Can I cancel my order?
It depends on how long did you placed the order, to serve you better, ducare beauty will begin to process your order immediately after it has been submitted, and we are unable to change or cancel an order if the order have been shipped.
PRODUCT
PRODUCT
Are DUcare Beauty products cruelty-free?
DUcare Beauty does not condone animal testing in any way. We do not test any of our products on animals. We also do not test any of our ingredients on animals, nor do we allow our manufacturers to do so on our behalf. Instead, we choose to test drive our products on people (with their permission, of course).
Are DUcare products vegan-friendly?
All DUcare Beauty brush contain 100% vegan ingredients
What is FSC？
FSC (Forest Stewardship Council) is a non-governmental, non-profit organization dedicated to promoting global social responsibility in forest management.
FSC(The Forest Stewardship Council ) is an independent, non-profit non-governmental organization initiated by the World Wildlife Fund (WWF). It was established in 1993 with the aim of uniting people around the world to address forest damage caused by improper logging and advocating responsible management and development of forests. To this end, the FSC has published a series of international standards and promoted this certification, abbreviated as FSC certification, in global forest and timber management organizations.
There are three types of FSC tags:
FSC 100%
All materials used in the product are from FSC certified forests.
FSC Recycled
Made from recycled ingredients (recycled materials after or before consumption).
FSC MIX
At least 70% of the materials for products with this label come from FSC certified or recycled materials, and 30% are made from controlled wood.
FSC certification not only protects the natural environment and maintains social responsibility, but also promotes the development of forest economy and promotes sustainable development concepts. It is of great significance for the sustainable development of forest ecological environment and human society.All DUcare Beauty Brush are certified by FSC, and its label is FSC MIX.
DUcare not only provides you with safe and environmentally friendly high-quality brush, but also takes on environmental responsibility and protects the earth.Are all ducare products designed in-house?
Yes, DUcare have original designer and own factories, all products design and produce by DUcare original team.
SHIPPING
SHIPPING
Do you offer free shipping?
We offer FREE Standard shipping for orders over $45, otherwise, 5.99 dollars shipping fee will be charged. Some countries are not included- Africa Area-South Africa，Euro Area - Cyprus, , Switzerland, Malta which provide internaltional Shipping and charge $8.99.
- How long will it take for delivery?
We make dispatch within 2 days once order confirmed, shipping take 7-20 days to most of countries: US, EURO, AU, MX, UAE, BR, ZA, CL, NZ, SG, more info please check our shipping policy or contact us to know more.
Can you ship to my country?
We can ship to USA, Australia, Brazil, Canada, Chile, Colombia, India, Ireland, Italy, Japan, Malaysia, Mexico, New Zealand, Peru, Philippines, Portugal, South Korea, Spain, Thailand, United Arab Emirates, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Israel, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Nigeria, Norway, Poland, Saudi Arabia, Serbia, Singapore, Slovenia, Sweden, Switzerland, South Africa, Turkey, United Kingdom, Vietnam.